Frequently Asked Questions

Have a look at our most commonly asked questions. If you still have any concerns before, during or after bookings simply get in contact and we'll be happy to help

common questions

We offer three types of house cleaning services- Spring Clean, Lifestyle Clean, and an Hourly clean. 

An hourly clean is a set number of hours chosen by the customer, in which the cleaner does all they can in that time frame or works off a checklist given by the customer until the time is up. If you only want certain areas done in your home, this may be the best option for you.

The lifestyle clean is what we call a fixed-price clean- we work off our own checklist (view cleaning checklist) and clean until we’re satisfied it’s complete- there is no set time limit.  This means your whole house is cleaned to our standards, and you’re left with a sparkling home regardless of the time!

The spring clean is recommended for first-time customers who haven’t had a professional clean in over 3months and need a bit more love. This is a more expensive clean, as we generally stay longer for these cleans and have a more extensive checklist – (view cleaning checklist)

Service varies from clean to clean, and can include either our pre-made checklist (fixed and spring cleans), or you can make your own (hourly rate option). In general our cleans include vacuum and mop of the whole house, wipe down of surfaces, and a good scrub in bathroom and kitchen. For a more in depth look at what we will do please look at our checklist here and scroll to the comparison table. 

 

Yes! If you book a recurring clean we will endeavour to send you the same cleaner every time. Exceptions include sick leave and holidays of course!

No! If you prefer you can leave a key in a safe location and we will clean while you’re out- you can trust our cleaners without a doubt. Some clients prefer to meet the cleaner for the first time just to introduce themselves. Otherwise we are more than happy to clean while you’re home. The choice is yours!

That’s no problem, all you need to do is let us know how to handle your fluffy friend. For example if it’s a dog that is kept in a secure area please inform us which gates/doors etc to leave locked. Please note we do not clean up after animals- see our Policy here

Absolutely not, you can cancel at any time! We just ask that you give us a minimum of 24hours as per our cancellation policy which you can read more about below. As always however, our recurring clean discount will only be applied after the second clean.

To cancel a clean, log into your Maid Easy Customer account. We ask that you give us at least 24 hours notice before the scheduled clean. If it is less than this time frame a cancellation fee will incur.

Our cleaners are not expected to do any of the following: clean up animal waste, human waste, wash dishes, bio hazards (mold etc), remove any excessive trash, etc. For the full list that is outside our scope of cleaning see our terms and conditions.  Please note our cleaners are there to clean, not wear hazmat suits or put away your items.

For the most part, our reasoning is security. This is for our cleaners, so they are not expected to be given cash and have to deal with carrying it on their person or giving change to customers. In addition is it a safety guarantee, and it helps to uphold our cancellation policy.

For once-off bookings you are charged the full amount. If you are transferring from a once-off clean to a recurring clean, re-book your clean as a recurring one. This enables the discounts appropriate – 10% Monthly, 15% Fortnightly, and 20% Weekly. Contact one of our representatives on 0730960040 or email [email protected] to activate the discount for your first recurring clean.

Cleaning Teams

We currently have eight contractors in our Maid Easy team, lovely people to work with and excellent cleaners! They are all police checked, fully insured, and legally allowed to work in Australia. You will be assigned a team of either one or two cleaners.

Absolutely. We depend on them and so can you. We are very comfortable in saying that if you leave your key somewhere, your home will be in safe hands with a Maid Easy cleaner. 

Your service

Hop on to our home page, fill out the form with your name, email, phone and house details. Click ‘View Price’ and this will take you to our booking page where you can add on items like window cleans, and look at different cleaning options with prices. Once you’re happy with your type of clean, select a day and time and we will endeavour to send you the perfect man or woman for the job! 

On your booking page form we have a section for any notes you would like to let us know- whether it’s pets, parking directions, or how to access your home, you can leave them there.

Everything about your booking can be managed from your customer account. At the time of your initial booking, you would have been sent an email to create a Maid Easy account. Log into this account and you can edit anything about your booking if it’s more than 24hours before your clean time.

Something else

In the unlikely event this happens, we have a 100% satisfaction guarantee for our lifestyle and spring cleans. If you dislike anything about your cleaning experience and contact us within 48hours of the clean, we will come right back free of charge! However if you select the hourly clean option, our cleaner will do all they can in the time frame, but the results are not guaranteed.

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